Support
Got questions? We’re here to help.
Need help?
We usually respond within 24 hours. In the app, Settings › Email Support starts an email with your app version and Support ID filled in.
narratorapp@gmail.comFrequently Asked Questions
What file formats are supported?
EPUB, PDF, and TXT files, imported from the Library’s + menu or sent from another app. You can also read web articles, fanfics, Wikipedia and blog posts directly using the built-in browser, paste text into a new book, or scan printed pages. DRM-protected books can’t be opened.
How does the free hour work?
Offline AI voices and device voices are always free, with no time limit. You also get 1 hour of premium Online AI voices free. After that, subscribe for unlimited Online AI at $2.99/month or $19.99/year.
How is my free hour calculated?
Only Online AI counts toward your free hour. It’s measured by the estimated length of the audio we generate for you, including the next paragraph or two that Narratorr fetches ahead so playback never stops, so it can run a little faster than the clock. Replaying the same paragraph with the same voice and speed within 10 minutes isn’t charged again. Pausing, reading without text-to-speech, and listening with Offline AI or device voices don’t count.
What’s the difference between Online AI, Offline AI and device voices?
Online AI voices are 45+ premium AI voices made on our servers; they need internet and count toward your free hour (or subscription). Offline AI runs natural AI voices on your iPhone itself: free, unlimited, no internet needed, and it keeps reading with the screen locked. Device voices are your iPhone’s built-in voices: free, unlimited, offline, in dozens of languages. Switch any time in Speech Settings (the waveform button at the left of the playback bar).
How do I download the Offline AI voices?
Open any book, tap the waveform button at the left of the playback bar to open Speech Settings, and tap Offline AI. Narratorr shows the size and asks before downloading. One download of about 111 MB covers all 7 languages (English, Spanish, French, Hindi, Italian, Brazilian Portuguese and Mandarin); Wi-Fi is recommended, and on cellular you can choose to wait for Wi-Fi. The files come from narratorr.app. To free the space, go to Settings (the gear in the Library) → Offline voices; you can download them again any time.
Why don’t I see Offline AI?
Offline AI needs an iPhone or iPad with an A15 or M1 chip or newer (iPhone 13 and later). On older devices the option isn’t shown; Online AI and device voices still work.
Does it work offline?
Reading always works offline. Offline AI and device voices play with no connection at all. Online AI needs an internet connection since its audio is made on our servers.
How do I scan pages or paste text?
In the Library, tap + and choose Scan Pages to use the camera, Choose Photos to pick photos of pages, or New Text to type or paste. Narratorr reads the text in the photos on your iPhone and saves it as a book you can edit; nothing is uploaded. The camera is only used when you tap Scan Pages, and iOS asks for permission the first time. Choose Photos only sees the photos you pick.
How do I add the Continue Listening widget?
Touch and hold an empty spot on your Home Screen, tap Edit → Add Widget, search for Narratorr and choose Continue Listening. For the Lock Screen, touch and hold the Lock Screen, tap Customize, then add it under the clock. It shows what’s narrating, a book or a web article, and tapping it opens it where you left off; when nothing is playing, it shows the last one and its Play button starts it again. For Control Center, open it, tap +, then Add a Control and choose Play or Pause Narration.
How do I export audio, and where do the files go?
In the Library, touch and hold a book, choose Export as Audio…, and pick the whole book or a range of chapters, then Chapter Files (one M4A per chapter) or Audiobook (one M4B with chapter markers), and Offline AI or a device voice. Online AI voices can’t be exported. The files are saved inside Narratorr on your iPhone: touch and hold the book again and choose Exported Audio to share them to Files, AirDrop or an audiobook app, or to delete them. Exports aren’t included in iCloud Backup, so save a copy to Files if you want to keep it.
How do I change the margins, theme or dark mode?
Open a book and tap Aa on the playback bar to open Themes & Settings. If the controls are folded, tap the small pill or scroll up first. Turn off Hide controls while reading on this sheet to keep them open. Margins can be Narrow, Normal or Wide; on iPad they change the line length too. Turn on Match Dark Mode, above the themes, to use the Black theme when your iPhone is in Dark Mode and Original in Light Mode, or pick any theme yourself. Customize has the fonts, text alignment and reading aids like the reading ruler.
How do I get more device voices?
Go to your iPhone’s Settings → Accessibility → Spoken Content/Read & Speak → Voices. There you can download enhanced and premium quality voices for free. They’ll automatically appear in Narratorr’s voice picker.
How do I read web articles?
Tap Browse to open the built-in browser. Its start page has story sites and your saved and recently visited pages, or search and type an address as in Safari. On an article, fanfic chapter, Wikipedia page or blog post, tap the headphones button at the left of the address bar to open it in the reader. It appears on pages Narratorr can read, with a brief “Listen to this page” hint. You can also save the page to your library for later. When a site offers a book to download, like Download EPUB on AO3, Project Gutenberg or Standard Ebooks, it goes straight into your library; for a PDF you’re viewing, choose Add PDF to Library from the browser menu.
How do I send a file, link or text from another app?
In Files, touch and hold an EPUB, PDF or TXT file, choose Share or Open With, and pick Narratorr; the same works for attachments in Mail and downloads in Safari. Narratorr imports a copy and leaves the original where it was. Share a web link and it opens in Browse, ready to read; share some text and it opens as a New Text you can save as a book. If Narratorr isn’t in the row of apps, tap More at the end of it.
What can I ask Siri?
“Resume reading in Narratorr”, “Pause Narratorr”, “Play book title in Narratorr”, “Speed up Narratorr” or “Slow down Narratorr”, and “Skip forward” or “Skip back in Narratorr” for the next or previous paragraph. They work in English, Spanish, French, Italian, Portuguese and Chinese, in the language Siri is set to, and you’ll find them in the Shortcuts app too.
My books aren’t syncing between devices
Update Narratorr to the latest version on every device, then check that iCloud Sync is on in Settings (the gear in the Library) on each one and that they use the same iCloud account. Books can take a while to download from iCloud on a new device. Turning iCloud Sync off stops syncing on that device only; to remove Narratorr’s data from iCloud entirely, use Delete iCloud Data in the same section.
I subscribed but still see the paywall
Make sure you’re signed in to the App Store with the same Apple ID you subscribed with. Then open Settings (the gear in the Library), tap Upgrade to Premium and tap Restore Purchases at the bottom. If it still shows the paywall, check your internet connection and try again, or email us with the date of the purchase.
Can I use my subscription on my iPad or a new iPhone?
Yes. One subscription covers all your iPhones and iPads at no extra cost. Sign in to the App Store with the same Apple ID on the other device, install Narratorr, then tap Restore Purchases (Settings → Upgrade to Premium). Your books, progress and settings follow through iCloud Sync if it’s turned on.
My Offline AI download is stuck
Connect to Wi-Fi and keep Narratorr open for a moment. The download needs about 111 MB, plus some room to unpack, so free up a few hundred MB if your iPhone is almost full. If it doesn’t move, open Speech Settings (the waveform button at the left of the playback bar), tap Offline AI and start the download again; it picks up where it stopped.
How do I cancel my subscription?
Go to Settings → [Your Name] → Subscriptions on your iPhone. Find Narratorr and tap Cancel Subscription. You’ll keep access until the end of your billing period.
Audio not playing?
If Online AI can’t play, Narratorr says what went wrong and offers Try Again, Use Offline AI or Use Device Voice. For all voices, check the volume and that audio isn’t playing on another device through AirPlay or Bluetooth. Try closing and reopening the app. If using device voices, try switching to a different voice. If the issue persists, please email us.
Is my data private?
Yes. Your documents stay on your device (and in your own iCloud, if you turn on iCloud Sync). Text sent to Online AI is processed in real-time and immediately discarded — we never store or log it, and our server doesn’t store IP addresses. Offline AI, device voices, scanning and audio export all run on your iPhone. We never train AI on your content. To have your server-side data deleted, copy your Support ID in Settings → Copy Support ID and email it to us. See our Privacy Policy for details.
Is there a daily usage limit?
Subscribers can listen to Online AI up to 24 hours per day under our fair use policy. This prevents automated abuse while ensuring normal listening is never interrupted. Offline AI and device voices have no limit.
How do I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com and sign in with your Apple ID to request a refund.